About You

If you as leaders, managers, and team members want to improve cross teamwork, deliver superior customer service experience, and adapt to change with ease, join your colleagues around the globe who have used my expertise.

With my help, large diverse corporations, technical teams, large law firms, and healthcare organizations make significant practical improvements in service, teamwork, and leading change. Whether you are 10 people or an audience of thousands, I will take you from inspiration to action.

About Kate

Workplace interaction is now global right in the same room. The people-skills challenges of diversity are in your lap. My work turns the interaction obstacles that come from diversity into business assets and productive results.

What challenges in teamwork, customer experience, and adapting to change do you want to conquer? Together we can harness the power of your team's cultural differences, personality types, generational differences, educational levels, and occupational views and convert them from obstacles into assets.

Testimonials

“I want to express appreciation for the exceptional class that you instructed at our corporate headquarters… The material that you talked about in your Customer Awareness and the 4C’s™ of Customer Service class has had an immediate impact on our organization.
I was extremely impressed with your animated style of portraying different customer service situations. This made it very easy for people to see and understand these situations from an outsider’s perspective. One main comment people said after your class was they could relate to these situations because they have been in the same type of situation.
We have decided to ask you to come back and teach this course on an annual basis. We feel that your course is an essential element to help us provide exceptional customer service in the future.”

Kevin Karpinsky

Assistant Vice President Of Customer Service

Wausau Financial Systems

Workshops

Are organizational people-skills for great customer experience, teamwork, and leadership inborn? No, not in everyone.

Moreover, personality differences and global diversity make interactions with colleagues and customers ripe for miss-hits and conflicts.

Decision makers have chosen CAS, Inc. workshops for their inspiration and practicality. No fluff. See real change to meet your true challenges.

Consulting/Coaching

"I take you from dilemmas and details to decisions and solutions."

Which of these challenges are you facing?

Leaders at all levels face challenges needing a different perspective on leading change, teamwork, customer service, productive organizational structures, and developing empowerment and accountability.

I have advised and developed solutions for managers, directors, VPs, and Senior VPs. My special niche is advising technical teams e.g.  IT, engineers, lawyers, and doctors.

Speaking

As the People-Skills Coach™, I capture and grow the audience's attention with humor, energy, true life stories, logic, and highlights of the absurdities we all face on a broad range of topics.



I inspire leaders, mangers, and teams to crave accountability by tapping their natural desire for work and life to be better.

My interactive style engages their mind, reduces their blocks, and kick starts new people-skills behaviors in customer service, teamwork and leadership. Even with large audiences, I activate their participation with questions, mini-exercises, and a caring boldness.

See more video

The LATEST

Preview Kate Nasser's latest training DVD

Customer Service USA DVD

 

New Workshop: Suddenly, An Effective Trainer!

Corporations reached out to me last year to teach non-trainers to suddenly become effective trainers. They wanted to speed the learning of enterprise-wide software (like SAP).

The brand new workshop was a huge success! If your company has this need, contact me for this interactive one-day workshop to develop the training talent of your non-training teams!

 

 

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